Shipping Policy

Browny Coffee Roasters ("we" and "us") is the operator of (https://brownycoffee.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General

Once your order has been placed, we process your order on the day of, or the next day. We then prepare your order for shipment. When it is out of our facility, it usually takes about 2~3 days for you to receive your package.

 

2. Delays in Shipment

Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

 

3. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

4. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

 

5. Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation

6. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.


7. Customer service
For all customer service enquiries, please email us at info@brownycoffee.com